What information is collected
Certain essential information is collected to register and provide services on the 16216 platform. This information is categorized into three groups:
Account-Related Information
- Name, email address, or mobile number.
- Date of birth (for age verification).
- Username and password (encrypted).
Payment and financial details (BDT)
- BKash, Nagad, or Rocket number.
- Deposit and withdrawal history.
- Transaction ID and amount.
Device and browser information
- IP address, operating system, and browser type.
- Date and time of platform access.
- Cookies and Session IDs.
Purpose of Data Use
- For account creation and management.
- For payment processing and transaction verification.
- To provide bonuses, rewards, and promotional offers.
- To detect and prevent unauthorized access.
- To prevent money laundering and fraudulent activities.
- For account verification and identity confirmation.
- To provide personalized notifications and offers.
- To suggest preferred games and betting options.
- To improve platform performance and speed.
- Complying with applicable laws and regulations in Bangladesh.
- To meet regulatory requirements.
- To retain evidence for dispute resolution.
Cookies and tracking technologies
16216 uses cookies and similar tracking technologies to enhance user experience. Cookies are small data files stored in your browser.
Types of cookies we use:
- Necessary cookies: Essential to maintain login status and ensure security.
- Functional cookies: Remember language preferences and personalized settings.
- Analytics Cookies: Analyze platform usage to improve service quality.
You can manage or disable cookies through your browser settings. However, disabling certain cookies may affect some platform functions.
Data storage, security, and third parties
Data retention and security measures
All data collected on 16216 is stored on servers protected by industry-standard SSL encryption. Passwords are never stored in plain text — they are saved as encrypted hashes.
Certain data may be retained for a specified period for legal purposes even after account closure. Unnecessary data is securely deleted after the retention period.
Sharing Information with Third Parties
16216 never sells your personal information to third parties for commercial purposes. However, limited information may be shared in the following cases:
- Authorized payment gateways like bKash or Nagad for payment processing.
- As ordered by legal authorities or court directives.
- Trusted technical support service providers who operate under strict confidentiality agreements.
User Rights & Data Control
You have the right to access any information stored in your account at any time.
You can request corrections of incorrect or outdated information.
You may request account closure and deletion of personal data.
To exercise these rights, contact our support team. Due to legal obligations, some data may not be completely deleted; we will explain these details if applicable.
Policy Changes & Support Contact
Privacy policy update process
16216 may update this privacy policy partially or fully as needed. Significant changes will be notified on the platform and via registered email. Continued use of the platform after updates implies acceptance of the new policy.
Contact & Support
For any privacy-related questions, requests, or complaints, email our support at [email protected]. For general inquiries, please visit our FAQ section View.
Protecting your data is our top priority. 16216 believes transparent data handling is the foundation of true trust.
